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Articles tagged with southwest-airlines

Worth repeating: Southwest Airlines: A great model for customer service

11 December 2013 | Comments [2] »

I flew home from visiting to my parents on Southwest Airlines on Saturday and had a great experience, as usual. It brought to mind this post I wrote a year ago, when I was also flying from Spokane to St. Louis. I still think there’s a lot to be learned from this great airline.

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Southwest Airlines: A great model for customer service

10 December 2012 | Comments [0] »

I’m flying home now from my trip to visit my parents in Washington state. I’m flying Southwest, which is always my first-choice airline. Getting to Walla Walla can be a bit challenging and this time I flew Southwest to Spokane, rented a car and drove the three hours to Walla Walla. This morning, I was set to drive back for my return flight, which was to be at 2:40 p.m., flying via Las Vegas.

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