Policies
Janine has developed a few policies that help her run her business smoothly. Here they are:
Time
- The clock starts ticking as soon as Janine arrives at your home and stops when she walks out the door.
- You and Janine will start wrapping up the work during a session about 15 minutes prior to the ending time, to allow time for payment and for scheduling the next session.
Money
- Payment is due at the end of each organizing session.
- Payment may be made by check (payable to Peace of Mind Organizing), money order, or cash. There will be a $35 charge for any checks returned for insufficient funds, as well as additional collection of any overdraft charges.
- You are responsible for paying for agreed-upon supplies necessary for the completion of the project.
Working together
- The minimum hands-on organizing session is three hours.
- A telephone coaching session is 45 to 60 minutes.
- Cancellation of a scheduled appointment must be done within 24 hours of the appointment. If you cancel an appointment with less notice, you will be charged a fee equivalent to half the expected fee for the canceled appointment. Under extenuating circumstances, at Janine’s discretion, that fee may be waived.
- Under most circumstances, you are required to be present at the organizing session and to assist with projects. Since it is important for the you and Janine to be able to focus on the session, you are expected to make arrangements for childcare, for handling incoming phone calls, and redirecting visitors so that sessions are not interrupted.
- No smoking is permitted while working.
Confidentiality
- Janine keeps all client information, both business and personal, confidential. She’ll ask your permission before using any proprietary information in lectures, promotion, writing or for any other purpose. As a member of the National Association of Professional Organizers, Janine adheres to its Code of Ethics, which can be read at www.napo.net/get_organized/ethics.html.