Policies

Janine has developed a few policies that help her run her business smoothly. Here they are:

The clock starts ticking as soon as Janine arrives at your home and stops when she walks out the door.
You and Janine will start wrapping up the work during a session about 15 minutes prior to the ending time, to allow time for payment and for scheduling the next session.
For phone coaching, the clock starts ticking once you and Janine say hello.

Payment for packages is due at the end of the first organizing session of the package.
Once you’ve completed a package, you’re eligible for a reduced hourly rate (minimum session three hours) or a discount on future packages.
If the hours of a session exceed the pre-paid hours that are part of a package, they’ll be billed at $100 an hour, in 15-minute increments, payable at the end of that session.
Phone work is payable in advance of the work commencing; payment for monthly coaching packages is due at the beginning of the month.
Packages are nonrefundable and must be completed within one year of payment.
Payment may be made by check (payable to Peace of Mind Organizing), money order, or cash. There will be a $35 charge for any checks returned for insufficient funds, as well as additional collection of any overdraft charges.
You are responsible for paying for agreed-upon supplies necessary for the completion of the project.
Prices include travel of up to one hour each way. If you live farther than an hour from Janine’s south St. Louis home, you’ll be charged for any travel time beyond an hour.

Cancellation of a scheduled appointment must be done within 48 hours of the appointment. If you cancel an appointment with less notice, you will be charged a fee of $200. Under extenuating circumstances, at Janine’s discretion, that fee may be waived.
Under most circumstances, you are required to be present at the organizing session and to assist with projects. Since it is important for you and Janine to be able to focus on the session, you are expected to make arrangements for childcare, for handling incoming phone calls, and redirecting visitors so that sessions are not interrupted.
No smoking is permitted while working.

Charity drop offs are made to the charity of Janine’s choice. She’ll make every effort to obtain a tax receipt, but cannot guarantee a tax deduction.
Commercial shredding drop-off service includes the drop-off only. You’re responsible for paying for the shredding, by giving Janine a check prior to her taking away the documents to be shredded.

Janine keeps all client information, both business and personal, confidential. She’ll ask your permission before using any proprietary information in lectures, promotion, writing or for any other purpose. As a member of the National Association of Professional Organizers, Janine adheres to its Code of Ethics.. As a Certified Professional Organizer®, she is required to adhere to its even more stringent Code of Ethics.

Peace of Mind Organizing