Policies

I’ve developed a few policies that help me run my business smoothly. Here they are:

The clock starts ticking as soon as I arrive at your home and stops when I walk out the door.
We will start wrapping up the work during a session about 15 minutes prior to the ending time, to allow time for payment and for scheduling the next session.
For phone coaching, the clock starts ticking once you and I say hello.

Payment for packages is due in advance or at the end of the first organizing session of the package.
If the hours of a session exceed the pre-paid hours that are part of a package, they’ll be billed at $100 an hour, in 15-minute increments, payable at the end of that session, unless another package is purchased.
Phone work is payable in advance of the work commencing; if a monthly payment plan for phone coaching is arranged, I will charge your credit card when the first coaching appointment is scheduled, then on the same day of the month for subsequent months.
Packages are nonrefundable and should be completed within one year of payment.
Payment may be made by check (payable to Peace of Mind Organizing), money order or cash. There will be a $35 charge for any checks returned for insufficient funds, as well as additional collection of any overdraft charges. In some circumstances, credit cards are accepted.
You are responsible for paying for agreed-upon supplies necessary for the completion of the project.
Prices include travel of up to one hour each way. If you live farther than an hour from my south St. Louis home, you’ll be charged my hourly of $100 for any travel time beyond an hour each way.

I will not call you to confirm your appointment. Please don’t rely on a confirmation as a reminder.
If cancellation of a scheduled appointment is necessary, you must give notice of no fewer than 48 hours from the time of the appointment. If you cancel an appointment with less notice, you will be charged for the session. Under extenuating circumstances, at my discretion, I may waive the fee.
Under most circumstances, you are required to be present at the organizing session and to assist with projects. Since it is important for the you to be able to focus on the session, you are expected to make arrangements for childcare, for handling incoming phone calls, and redirecting visitors so that sessions are not interrupted.
No smoking is permitted while working.

Charity drop offs are made to the charity of my choice or that of my team member. If you desire, we’ll make every effort to obtain a tax receipt, but cannot guarantee a tax deduction.
Commercial shredding drop-off service includes the drop-off only. You’re responsible for paying for the shredding, by giving me a check prior to my taking away the documents to be shredded.

All client information, both business and personal, are kept confidential. I’ll ask your permission before using any proprietary information in lectures, promotion, writing or for any other purpose. As a member of the National Association of Professional Organizers, I adhere to its Code of Ethics.. As a Certified Professional Organizer®, I am bound by even more stringent Code of Ethics.
All Peace of Mind Organizing team members are also members of the National Association of Professional Organizers and adhere to its Code of Ethics.

Peace of Mind Organizing